Shipping FAQs

1) Which are the locations that you deliver to?

We deliver to over 2,500 cities in India covering 12,000+ pin codes. To find out if we deliver to your Pin Code view our Delivery Locations.

2) How soon do you dispatch an order? 

Orders placed before 4 PM shall be dispatched on the same day. All orders shall be dispatched within 24-48 hours except on bank holidays. You will be notified by SMS and Email once the item is shipped along with the courier tracking link.

3) When will my order get delivered? 

Delivery within India is usually completed within 5-8 working days.

4) How much do you charge for delivery?

We provide free delivery anywhere in India for orders Rs 950 or more. For orders till Rs 950, we charge a flat shipping fee of Rs 99 for delivery anywhere in India. Few products that are large or very heavy, separate Packing & Handling charges will be applicable. Such charge, if any, will be displayed on the respective product page.

5) How can I track my order?

You will be notified through an email and SMS once your order is shipped containing the courier tracking details. You can click on this tracking link to know the status of your order. Your order status is updated to you via email and SMS at every step. You can also track your order through the Track Order link. This link is also given on the top right side of our website. For queries, you can contact our customer support team.

6) Which courier do you use to deliver?

We use Delhivery and Blue Dart to ship most orders.

7) What should I do if the carton is damaged or tampered at the time of taking the delivery?

We request you not to accept delivery of parcels where the carton is damaged, tampered or the brown-tape seal is open. Please take a photo of the parcel before refusing and email it to us on support@ishalife.com

8) How do I know if my order is confirmed?

You will receive an email and an SMS for all successful orders. In your Isha Life My Account, successful Prepaid orders will be in "Processing", "Packed" or "Complete" status depending upon the exact status of the order. Unsuccessful orders will be either in "Pending" or "Cancelled" status. POD orders will first be in "Pending" status which will change to "Processing" as soon as we are ready to dispatch the order. You can always contact our customer support for any queries relating to the status of your order.

9) My bank account is debited but order status on the Isha Life is showing as Pending?

This happens in case the connection between our website and the payment gateway is broken due to issues like the slow internet. In case your bank account is debited but order status on our website is showing as Pending, do not worry as we receive a confirmation for all successful payments from our payment gateway the next day. On receipt of such confirmation, your order status will be updated to "Processing" (i.e. Confirmed).

10) How do I place bulk orders?

You can send in your inquiries about bulk orders to support@ishalife.com

11) Do you provide Gift wrapping?

Currently, we do not provide gift wrapping 

12) I donโ€™t want the package to carry an invoice/amount as it is a gift.

Invoices are mandatory to be put along with the parcel due to Government regulations. 

13) Do you ship outside India?

We currently ship in India only. If you want delivery outside India, you can order from any of our international websites US | UK | Singapore | Australia | Malaysia

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