What is your replacement policy?
We will provide replacements in the following circumstances:
• Genuine defect or damage in the product received
• Genuine sizing issues, only for unused garments with tags. Please refer to the size chart in the product page to ascertain if the garment is of right size before buying.
• Package damaged in transit
• In case wrong item has been shipped to you
• In case replacement product is not available, we will issue refund of your payment
However, no replacement will be given in the following cases:
• In case of minor design and color variations. With handcrafted/handloom products there will always be some variation between products.
• Products returned in a used or damaged condition
• If customer changes his / her mind after purchasing or on receipt of the product
• If the product is returned without a written confirmation from Ishashoppe via email
• If the replacement request doesn't reach us with 48 hours either through email as mentioned below
What to do in case the package is damaged?
Incase the package appears damaged, crushed, wet or leaked from the outside please do not accept the package from the delivery person. It is probably damage-in-transit and should be not accepted from the courier company.
However, if you discover the damage once you open the parcel, please report the damage to us within 48 hours of the delivery of the product through email (email@example.com) describing the damage as mentioned below.
What is the replacement process?
Step 1: All eligible replacement requests need to be notified to us by email to firstname.lastname@example.org within 48 hours of the delivery of the product. Please mention the following information clearly in the email:
• IshaShoppe Order Number
• Your email ID registered with us
• Name of the damaged product
• Description of the issue
• Clear photo of the package and the damaged products
Step 2: We will review your replacement request and confirm the same on email
Step 3: After getting our email confirmation, please ship the damaged product back to us within 7 days of delivery
Step 4: After the receipt of your parcel, we will verify the products and authorize it for replacement within 3 days.
Step 5: Once approved, we will ship replacement product. You can except the delivery within 3-7 days from dispatch.
However, in case the replacement product is not available in stock, we will issue the refund to the same account used for placing order. This process will take 7 working days.
Do you arrange for reverse pickups?
We do not arrange reverse pickups. You can choose a courier of your choice to send the parcel back to us.
Where do I mail the returns?
• IshaShoppe (A division of Isha Business Private Ltd), No. 8/93, Siruvani Main Road, Indira Nagar Bus stop, Madampatti, Coimbatore - 641010, Tamil Nadu.
Phone Number: 1800 3000 6118
• Mention your order number and contact number
• IshaShoppe will not be able to fulfill Replacement requests for items that go missing in reverse transit
When will I receive a replacement?
Replacement product will be shipped within 3-5 days of the receipt of the original item, subject to the following conditions:
• The product(s) should be unused, unsoiled and unwashed.
• The packaging should have the original tags in place.
Any returned item received by us that does not meet the above mentioned conditions would not be accepted. No replacement will be provided for such products.
Can I choose a different product in exchange?
No. You can not choose a different product in exchange.
How much time does it take to issue refund?
The refund process will take 7 working days from the receipt of the returned goods.
Can I modify or cancel my order?
You can not modify or cancel an order once placed successfully on the website.