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FAQ
Q. What happens to my order if the product I’ve ordered is not in stock?Though we make sure that no products go out of stock, if it so happens then a product that is not in stock, we will issue a full refund. Please allow 2-3 weeks for refund.
Q. Can I change or cancel my order?Yes, you can change or cancel your order when the order status is still 'pending'. For this you may send an email to sales.usa@ishafoundation.org A nominal fee towards cancellation or change will be charged by us.
Q. Do you sell orders in bulk quantities?Yes, we also supply orders in bulk. We have been associated with domestic and international wholesalers, boutiques and lifestyle stores, interior decorators and architects, hotels and resort chains and Corporations who usually order in bulk. Bulk orders are on mutually agreeable terms. Please email sales.usa@ishashoppe.com for more information.
Q. Do you also send gifts at specified addresses?Yes, you can order gifts for your friends and family. Simply enter their address on the checkout page.
Q. Which courier companies do you use for order shipment?UPS -- United Parcel Service
Q. Are there any shipping charges? How do I calculate the shipping charges?We charge competitive rates for professional shipping. UPS will generate shipping charges during the checkout process.
Q. Are my payment transactions safe and secure on the website?Yes, ishashoppe.com is an SSL website. The private information of the user including the payment transaction information is password protected. We do not share our database information with any third party. So, you can be rest assured about the privacy, safety and security of your payment transaction details.