What happens to my order if the product I’ve ordered is not in stock?
Though we make sure that no products go out of stock, if it so happens then
a product that is not in stock, is
in production phase. In such a case,
we take 10 to 15 days to manufacture
the product (30 days in case of wood/metal/stone-crafts)
and once it is available in the stock,
it is dispatched within 48 hours.
Q.
Can I change or cancel my order?
Yes,
you can change or cancel your order
when the order status is still 'pending'.
For this you may send an email to support@ishabusiness.com
mentioning your Order Reference No.
and reasons for cancellation or details
of change sought. A nominal fee towards
cancellation or change will be charged
by us.
Q.
Do you sell orders in bulk quantities?
Yes, we also supply orders in bulk. We have been associated with domestic and international wholesalers, boutiques and lifestyle stores, interior decorators and architects, hotels and resort chains and Corporates who usually order in bulk. Bulk orders are on mutually agreeable terms.
Q.
Do you make customized products?
Yes, we make customized products to meet the requirements and specification of our clients. For customized products, please send us detailed drawing, artist impressions or pictures so that our product matches your choice and requirement
Q.
Do you also send gifts at specified addresses?
Yes, you can order gifts for your friends and family and also send customized message with them through ishashoppe.com. You can also select a desired delivery date for the gift order provided it allows us a minimum of six working days after securing your payment.
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Q.
Which courier companies do you use for order shipment?
We use Professional Couriers and other recognized couriers depending on the reach and destination.
Q.
Are there any shipping charges? How do I calculate the shipping charges?
Generally, the prices shown are inclusive of Shipping Charges for all
products except products coming under the categories of 'Metal Art'
and 'Stone Art'. For these items, therefore, you may choose 'Request
for Quote' option before check out. We will send you a quote
indicating shipping charges depending on your shipping destination and
size/weight of the products opted.
Q.
How can I track my order progress?
When you place an order with us,
we assign an order tracking number
for each order. This number is displayed
to you upon confirmation of your purchase.
This number can be used for tracking
the order status directly from the
website.
If you have placed the order after
logging in using you user id and password,
then you can go to Check Order page
and get the status by entering the
Order no. However, if you placed the
order without logging in, then you
may write to support@ishashoppe.com
with a copy of Order Confirmation
mail sent to you. We will respond
within a day.
Q.
Are my payment transactions safe and secure on the website?
Yes, ishashoppe.com is an SSL website. The private information of the user including the payment transaction information is password protected. We do not share our database information with any third party. So, you can be rest assured about the privacy, safety and security of your payment transaction details.
